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When you order goods from our website the cost of delivery will be calculated automatically. Our aim is to keep all products in stock at our warehouse or at our suppliers for fast delivery. Tool Source endeavour to dispatch orders within 24 hours. In some case, where stock is held at our suppliers, shipping may take an extra 2-3 working days. As soon as orders are dispatched you will receive an email stating that your goods are out for delivery. Please allow up to 7 working days for delivery, if you have not received delivery by this point we ask that you contact us at firstname.lastname@example.org.
Currently we ship nationwide in Ireland and Northern Ireland. We are working on shipping to other EU countries. In the mean time if you would like to order within EU please contact us at email@example.com and we will provide a shipping price to your location.
We aim to keep in stock, or available, all items that we advertise for sale, however there can be occasions where this is not the case, which could be as a result of production difficulties, unexpected demand or other reason. In the event that a product is unavailable for whatever reason, we will contact you to ask you whether you would like us to supply a suitable alternative product or give an estimated deliver date for the ordered item. We will not supply you with an alternative product unless we receive instruction from you that you wish us to do so. If you opt not to purchase an alternative product, we will refund the full value of the product and any applicable carriage charges.
All prices quoted are shown as both inclusive and exclusive of VAT. The only possible additional charge above the price quoted for the item is a carriage charge. The VAT element of each purchase is clearly detailed on the invoice that will be provided to you. Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection. We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.
All tools come with a manufacturer’s warranty. Most of our product pages have a link to the warranty procedure for that manufacturer and we encourage you to follow the instructions on these pages which will normally direct you to the manufacturers helpline. This is normally the fastest way of getting your warranty problem resolved.
Cooling off period
You may, if you wish, cancel an unopened order for any reason within 14 working days starting on the day after you receive the goods. To do this you will need to notify us by writing specifying the order number of the order to be cancelled. If you do this we will ask you to pay the cost of returning the goods to us unless otherwise agreed. Refunds minus the original delivery charge will be processed back to the same payment method that was used for the original order and will be issued once the items have been returned to us and we have had a chance to inspect them.
Returns & Refunds :
If you you wish to return your order:
Items not required
We at Tool Source aim to provide you with as much information as we can about each product so that you can make an informed purchasing decision.
If you wish to return an Item due to a change of mind you will be responsible for all the delivery costs when returning it to us. Items have to in their undamaged and in their original packaging. You can also return the item to us in person to our shop in Castlemaine, Co. Kerry, however cost of original shipping is still responsibility of the customer. Refunds will be processed back to the same payment method that was used for the original order and will be issued once the items have been returned to us and we have had a chance to inspect them.
If your order has been delivered damaged or you've received the wrong item:.
If you have received damaged, incorrect or you are missing items from your order, please inform us within 24 hours of receipt by emailing us to firstname.lastname@example.org or the returns section for those that checked out as guests here. Please bare in mind the pictures on the our website is for illustrations purposes only and product might differ ie. colour when supplied.
If your item becomes faulty:
Under guidelines set to us by manufacturers we will advise you of the nearest repair agent which is free of charge under your manufacturer’s warranty – please remember to register your item on the manufacturer’s website for the additional 2 years warranty. Please also see our warranty section on the website for further information.
We do not accept returns of damaged or faulty items regardless of timescale. These will always need to be taken to an authorised repair agent or the manufacturer.
Power Tool products designed for professional use are not subject to the terms of consumer rights.